Exceeding Patients Expectations In Dentistry Call us on 01732 678408 What Makes Us Different From the first consultation your expectations are our priority. It is very important to us to understand your story, learn how we can help you and give you a smile that you have longed for. In some cases its not necessarily the smile, it can be the thought of eating food and enjoying it again is what drives some patients.Treating our patients with kindness, listening and understanding is what makes us stand above the rest, and that is not to mention our highly skilled clinical team that provide treatment to the highest standard. Meeting expectations is not enough for us, we aim to exceed them; if we do not do that, then we have failed. We recognise that in some cases patients have neglected their mouths due to a real fear, the anxiety they feel controls their ability to visit the dentist to speak to someone, let alone undergo treatment.We want you to be sure you have found the right team and clinic to help you regain your confidence and embark on this life-changing adventure. Our treatment coordinator will spend time with you to look at your options and how your journey with us might look…ultimately, the end results!Book your free consultation, you will be able ask any questions you have about the practice, our services and the treatment you are thinking about or any concerns you may have. This also allows us to understand your needs and expectation.If you find it hard to take time from your busy schedule; we can arrange a new patient assessment for you on the same day with a dentist. There will be a fee for a new patient assessment with the dentist. We would still really like you to meet our treatment coordinator who can go through the new patient journey with you but you will skip a step and be able to plan any recommended treatment on the day, in most cases.Our free consultation is available to ALL of our patients, especially those who are nervous and would like to chat to someone in a non-clinical environment to help put your anxieties at ease. For our nervous and anxious patients, you can download our anxiety questionnaire which will help us understand your level of anxiety and what programme we can offer to help you overcome fear. We often hear patients say I wish I could have this, or if only I could have that. Spending time with our treatment coordinator means you can speak to an experienced team member who will take time to answer all your questions in a relaxed environment.A crucially important part of our relationship with all of our patients is trust, we want to make you feel relaxed and that you are in safe hands.